Terms of service

Last updated: 30 October 2026

1. Seller

Sales on sparesplc.com and its country websites (fr., pt., us., de. and the others) are made by SPARESPLC, S.L.U. (trading name SPARES PLC), with tax ID (NIF) B-56623721 and address at Camí de Ca la Madrona, 22, 08304 Mataró (Barcelona). It is registered in the Barcelona Commercial Register (Registro Mercantil), volume (tomo) 49.014, folio 219, sheet (hoja) B-604.516.

• Email: info@sparesplc.com
• Phone: +34 930 130 356
• WhatsApp: +34 645 911 763
• Opening hours: Monday to Friday, 9:00 to 18:00 (Madrid time)

2. Scope and types of customer

These terms apply to all purchases made on our websites. By paying for an order, the customer declares that they have read and accept them. To make a purchase you must be over 18 years of age and have legal capacity to enter into contracts.

We distinguish between two types of customer:

• Business or professional customer: buys for the purposes of their business or profession. Anyone who provides a company name and a company tax ID or VAT number when purchasing is treated as such.
• Consumer: buys for purposes outside their business or profession.

Clauses marked "(businesses only)" do not apply to consumers. Nothing in these terms limits the rights that the law grants to consumers.

3. Products, brands and distribution

We sell industrial automation and electronics spare parts in the following conditions: new, new open box, new without box, used and refurbished. The condition of each unit is stated on the product page and in the order.

SPARES PLC is not an authorised distributor or representative of the manufacturers of the products on this website, except for Teltonika Networks, of which we are an official distributor. Brands belong to their respective owners. They are mentioned solely to identify the products and their technical compatibility. For this reason, except for Teltonika Networks, the manufacturer's warranty and support may not be available.

Firmware and use (businesses only). We do not guarantee that products have the latest firmware version or that they are registered in manufacturer programmes. The customer is responsible for checking that the product is suitable for their installation, including industrial safety and cybersecurity requirements.

4. How to place an order

1. Add the products to your cart.
2. At checkout, enter your contact, shipping and billing details. Businesses must also provide their company name and tax ID or VAT number. Then choose the shipping method and the payment method.
3. Before paying, you can review and correct all the details.
4. Once you pay, the order is confirmed and you will receive a confirmation email with a summary.

We keep the order and the invoice. You can view them in your account or request them from us by email. The contract may be concluded in Spanish, English, French, Portuguese or German, depending on the language of the website.

5. Prices and taxes

Prices are shown in the currency of the market of the delivery country and do not include VAT.

• Deliveries within the European Union: the checkout adds the VAT of the destination country before payment. The price including VAT is also shown on each product page.
• European Union businesses outside Spain with a valid VAT number: no VAT is charged, under the reverse charge mechanism.
• Deliveries outside the European Union: Spanish VAT does not apply. Import taxes and duties of the destination country are payable by the recipient.

Shipping costs are shown before payment. If a price contains an obvious error, we will notify you before shipping the order so that you can either confirm it at the correct price or cancel it with a full refund.

6. Payment methods

• Credit or debit card, Apple Pay, Google Pay and Shop Pay (Shopify Payments)
• PayPal
• Bizum
• Klarna (deferred payment, subject to Klarna's approval)
• Bank transfer. The order is prepared once we receive the payment.

7. Shipping and delivery

Rates, destinations and delivery times are set out in the Shipping policy. Shipping costs are calculated and shown at checkout before payment.

• Consumers: unless otherwise agreed, we deliver within a maximum of 30 calendar days. If we fail to do so, the consumer may cancel the order and we will refund the amount paid. Risk passes to the consumer when they receive the product.
• (Businesses only): risk passes to the customer when we hand the product over to the carrier, unless otherwise agreed.

8. Cancellation

You may cancel free of charge an order that has not yet been shipped by writing to info@sparesplc.com. If it has already been shipped, the Refund policy applies.

9. Withdrawal and returns

Consumers may withdraw from the purchase within 14 calendar days of receiving the product, without giving any reason. The procedure and the form are set out in the Refund policy. Business and professional customers have no statutory right of withdrawal.

10. Warranty

All our products come with a 12-month warranty, under the conditions set out on the Warranty page. For purchases by consumers, the statutory guarantee of conformity under articles 114 et seq. of the consolidated text of the General Law for the Protection of Consumers and Users (Royal Legislative Decree 1/2007, TRLGDCU) also applies and is not limited by these terms.

11. Liability (businesses only)

In sales to business and professional customers, our liability is limited to the price of the affected product. We are not liable for loss of profits, production stoppages or indirect damage, except in cases of wilful misconduct or gross negligence.

12. Customer service and complaints

You can write to us at info@sparesplc.com, call us on +34 930 130 356 or message us on WhatsApp at +34 645 911 763, Monday to Friday from 9:00 to 18:00. We respond to complaints as soon as possible and within one month at the latest.

13. Governing law and jurisdiction

These terms are governed by Spanish law.

• Consumers: may bring proceedings before the courts of their place of residence. Consumers from other European Union countries retain the protection afforded to them by the law of their country.
• (Businesses only): the parties submit to the Courts and Tribunals of Barcelona.